Appointments​
A valid credit card is required at time of appointment and required to stay active as a client with Sugar Mermaid. Clients will not be charged unless they cancel less than 72-hours before their scheduled appointment. Our late cancellation policy also applies to same-day appointments. Appointments of the same service can only be scheduled at least 21 days from each other unless recommended by your licensed esthetician. Please read 'cancellations or reschedules' for more information.

Cancellations or Reschedules
We require at least a 72-hour notice for any cancelled or rescheduled appointments. Appointments scheduled the same day of the appointment and cancelled/rescheduled will be charged per our late fee. Late cancellations or reschedules that are given at least 24-hours notice will be charged 50% of the original price for the treatment scheduled. Very late cancellations that are given less than 24-hours notice are considered a "no show". "No show" appointments will be charged 100% of the original price for the treatment scheduled. Groupon clients are also required to pay the cancellation fee if given less than 72-hours notice. Clients are 100% responsible to reschedule or cancel prior to 72-hours to avoid being charged any late rescheduling/cancellation fees. In rare instances, our website may not reflect accurate information regarding appointment status and is strongly advised to utilize a personal google calendar, outlook calendar, iCal, or traditional planner to help remind clients of their appointments.

If a client fails 2x to give at least a 72-hours notice, they will ONLY be allowed to schedule for same-day appointments or will no longer be allowed to schedule future appointments with Sugar Mermaid. The charged amount is non-refundable and will be forfeited. In addition to the cancellation fee, the loyalty discount will not be valid on their next visit.
 
We no longer accept emergencies of any kind to excuse our cancellation or rescheduling fee. However, if a client gives us enough notice even if it less than our 72 hour cancellation policy and another client fills up your scheduled appointment time and arrives to the appointment, we will waive the fee altogether.
 
Please cancel or reschedule your appointment through your confirmation or reminder e-mail(s) from us at the bottom of your e-mail or call/text us on our open hours here. Please keep in mind that we are closed Sunday thru Tuesday so we won't see your texts until we open again on Wednesday at 10 a.m. 

No Shows
A "no show" will be charged 100% of the original price for the treatment scheduled. Groupon clients are required to pay the full amount shown on their receipt from Groupon. The charged amount is non-refundable and will not be applied towards any services or merchandise to compensate our technicians for the scheduled time a client has missed. If this incident occurs twice, a client will no longer be allowed to schedule future appointments with Sugar Mermaid.
 
Late Arrivals
Please be mindful that we have other clients scheduled right after your appointment. In order to be considerate of all clients, we must follow our schedule that day and be on time. Please understand that your late arrival will result in a shortened service or incomplete service. We will do our best to keep your appointment, however, we will have to reschedule any client that is more than 5 minutes late as well as charge a late cancellation fee of 100% of the original price for the treatment scheduled. This also applies to clients paying with a Groupon voucher.
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New Client Deal Promotion
In order to take advantage of our Brazilian deal, you must be a client with female anatomy who has never visited Sugar Mermaid before. There is a $10 extra fee for Brazilians that are past 7 weeks of last sugaring/waxing session. This charge is to compensate for extra time required or extra product(s) used for the service. For our Chest + Stomach promotion, you must be a client who has male anatomy and has never visited Sugar Mermaid before as well. At this time, we do not offer Manzillian promotions for our male clients except with our loyalty program. Any other offers or promotions are not to be combined with this promotion.
 
Gratuities
Rates do not include gratuities. All prices are subject to change without notice. Gratuities are accepted by credit card/cash and 18-25% of your service total before any discounts applied is customary and appropriate. 
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children
We ask that you please do not bring your children to the salon. We cannot be responsible for watching your children during your appointment. If you choose to bring your child, we may have to reschedule your appointment as well as charge a late cancellation fee of 100% of the service scheduled and/or redeem your voucher which can only be used towards an original priced service.
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Loyalty discount
We offer loyalty discounts for Brazilians, Manzilians, and our Sea Facials. Clients who schedule a follow-up from their last treatment with us within 28 days will receive $5 off their next scheduled service. We believe this is a better option for you as you don't have to get locked into a membership contract, but still receive the "membership" price without the commitment. Therefore, we will not be offering any packages or memberships at this time.
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Referrals
Have a friend in mind? We love getting referrals and offer an incentive to those who spread the word! We offer $10 credit towards your next service for every new referral that schedules an originally priced treatment. The referral incentive cannot be applied in combination of another discounted offer. Using Groupon in combination of our referral program will be considered invalid.
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Menstrual cycle
We will provide all services during your menstrual cycle. However, we ask that each Brazilian client be aware that sugar is water soluble and sugaring during your menstrual cycle will require applying a tampon or menstrual cup. We understand if you don't feel comfortable attending your appointment while on your menstrual cycle and you can reschedule. However, there will be a late or very late cancellation fee if notice is given less than 72 hours. Please be mindful when booking your appointments around your menstrual cycle. 
 
Pregnant Clients
Due to the risk of inducing child labor, we cannot take sugaring clients during their last trimester (29-40 weeks) unless we receive a doctor's note which allows you to get sugared near or on the Brazilian area. If you are pregnant and interested in booking a facial, we can most definitely provide services for you! Just keep us informed if you are so we can adjust our services to you and your baby's needs.
 
Advance Booking
Clients can book their appointments online no more than 30 days in the future. Advance booking is acceptable with a full payment or redeemed voucher of the desired services.
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Refusal of Service​
We reserve the right to refuse any service to anyone. We take insults, disrespect, and harassment of any kind very seriously. We take pride in our services and believe that no one should be treated in a condescending manner. Therefore, individuals who are rude or disrespectful to our staff in anyway, will be banned from Sugar Mermaid for life and will no longer be able to schedule future appointments with us.

Merchandise Returns
Unopened merchandise may be returned for a full refund within 14 days from date of purchase. Due to the nature of our business, we do not accept returns or exchanges for opened merchandise.

Clients and/or customers are responsible for paying all return shipping costs. We do not refund any shipping, tax, or customs fees. Item(s) must be confirmed delivered by the valid tracking confirmation to complete a return. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.
 
Shipping Cancellation or changes
We do not accept cancellations or changes once an order has been process and/or shipped. If you have any issues with an order, please email info@sugarmermaid.com.

Refunds or Exchanges
Once return has been received, refunds of unopened items are usually processed within 5 business days of receipt of goods, using the original method of payment. Exchanges can only be made if they are defective or damaged. Requesting an exchange can be made by sending us an email to info@sugarmermaid.com.
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Gift Certificates
Sugar Mermaid gift certificates are non-refundable and are not redeemable if lost or stolen. Gift certificates cannot be used toward gratuity. After 365 days of purchase, gift certificates will only be redeemable for the dollar amount paid towards services. Gift certificates are not eligible to be used with promotions or combined with other discounted offers. 
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Promotions or Discounts
All discounted rates cannot be combined with any other offers. Gift certificates are not eligible to be used with promotions or combined with other discounted offers.