Policies

Covid-19 Client safety protocol

  • All persons are required to wear a mask. Masks must be worn over nose and mouth at ALL times. Hand sanitizer or alcohol will be provided.

  • We are only allowing one client per esthetician inside our salon. This implies we will not allow anyone to accompany you to your appointment.

  • All persons entering the salon must be without any COVID-19 symptoms. If you are sick, ill, or have allergies please stay home. We will have to reschedule your appointment at least 10 days later to take necessary precautions
     

Covid-19 Employee Safety Measures 

  • We are super clean already, but we want to take it to the next level! We will be cleaning and disinfecting all implements and surfaces to combat COVID-19 in the salon before, during, and after each client with an EPA registered disinfectant. This includes any surface, door knobs, light switches, seating area, countertops, handles, desks, phones, keyboards, faucets, desktop accessories, spa phone, credit card terminal, pens, and sinks, etc. If surfaces are unclean, we will use detergent or soap/water prior to disinfection.

  • All of our employees are required to wash their hands often with soap and water for a minimum of 20 seconds. If hand sanitizer is used, we will be using at least 60% ethanol or 70% isopropanol.

  • All estheticians are required to pass their exam and receive their standard Barbicide certification and all workers are required to pass their exam and receive their Barbicide COVID-19 certification.

  • All workers are required to wear a fresh face covering over nose and mouth at all times. Workers will also be required to wash their PPE face coverings after each shift.

  • We will avoid touching our eyes, nose, and mouth as much as possible. If we ever need to, we will wash our hands.

  • If we need to adjust our face covering, we will wash or sanitize our hands before and after using or adjusting face coverings.

  • We will avoid close contact as much as possible, we will keep at least 6 feet apart from others.

  • Clients will have to attend alone to their appointments. We are limiting how many persons can enter the salon. 

  • We will be symptom screening all employees at the beginning of their shift and other individuals entering the establishment with our masks on. These symptoms include, but are not limited to: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, muscle pain, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea. (This list does not include all possible symptoms, according to CDC).

  • If we are sick or show any symptoms of COVID-19, we will cancel all appointments until we show a negative test result.

  • We will not be taking clients who are sick, ill, or show any symptoms of COVID-19. If we have to reschedule your appointment, we will have to reschedule at least 10 days later. 

  • If you or someone else is showing these signs, seek emergency medical care immediately and call 911 or local emergency facility: trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, bluish lips or face. Please note: this list is not all possible symptoms. Please call your medical provider for other symptoms that are severe or concerning to you.

 

Appointments​

A valid credit card is required at time of appointment and required to stay active as a client with Sugar Mermaid. Clients will not be charged unless they cancel less than 72 hours before their scheduled appointment. Our late cancellation policy also applies to same-day appointments. Appointments of the same service can only be scheduled at least 21 days from each other unless recommended by your licensed esthetician. Promotions can only be used within 28 days after being redeemed or after first visit. Please read 'cancellations or reschedules' for more information.



Cancellations or Reschedules

We require at least a 72-hour notice for any cancelled or rescheduled appointments. Appointments scheduled the same day of the appointment and cancelled/rescheduled will be charged per our rescheduling/cancellation fee. Late cancellations or reschedules that are given at least 24-hours notice will be charged 50% of the original price for the treatment scheduled. Very late cancellations that are given less than 24-hours notice are considered a "no show". "No show" appointments will be charged 100% of the original price for the treatment scheduled. Groupon clients are also required to pay the cancellation fee if given less than 72-hours notice.

If a client fails 2x to give at least a 72-hours notice, they will ONLY be allowed to schedule for same-day appointments or will no longer be allowed to schedule future appointments with Sugar Mermaid. The charged amount is non-refundable and will be forfeited. In addition to the cancellation fee, the loyalty discount will not be valid on their next visit.

 

We no longer accept emergencies of any kind to excuse our cancellation or rescheduling fee. However, if a client gives us enough notice even if it less than our 72 hour cancellation policy and another client fills up your scheduled appointment time, we will waive the fee altogether.

 

Please cancel or reschedule your appointment through your confirmation or reminder e-mail(s) from us at the bottom of your e-mail or call/text us on our open hours here. Please keep in mind that we are closed Sunday thru Tuesday so we won't see your texts until we open again Wednesday at 11am.

No Shows

A "no show" will be charged 100% of the original price for the treatment scheduled. Groupon clients are required to pay the full amount shown on their receipt from Groupon. The charged amount is non-refundable and will not be applied towards any services or merchandise to compensate our technicians for the scheduled time a client has missed. If this incident occurs twice, a client will no longer be allowed to schedule future appointments with Sugar Mermaid.

 

Late Arrivals

Please be mindful that we have other clients scheduled right after your appointment. In order to be considerate of all clients, we must follow our schedule that day and be on time. Please understand that your late arrival will result in a shortened service or incomplete service. We will do our best to keep your appointment, however, we will have to reschedule any client that is more than 5 minutes late as well as charge a late cancellation fee of 100% of the original price for the treatment scheduled. This also applies to clients paying with a Groupon voucher.

New Client Deal Promotion

In order to take advantage of our Brazilian deal, you must be a female client who has never visited Sugar Mermaid before. For "It's Been Awhile/Slay Queen Virgin" services, there will be a $10 add-on to the New Client Female Brazilian promotion. For our Full Back promotion, you must be a male client who has never visited Sugar Mermaid before as well. At this time, we do not offer Manzillian promotions for our male clients except with our loyalty program. Any other offers or promotions are not to be combined with this promotion.

 

Gratuities

Rates do not include gratuities. All prices are subject to change without notice. Gratuities are accepted by credit card/cash and 18-25% of your service total before any discounts applied is customary and appropriate. 

children

We ask that you please do not bring your children to the salon. We cannot be responsible for watching your children during your appointment. If you choose to bring your child, we may have to reschedule your appointment as well as charge a late cancellation fee of 100% of the service scheduled and/or redeem your voucher which can only be used towards an original priced service.

Loyalty discount

We offer loyalty discounts for Brazilians, Manzilians, and our Sea Facials. Clients who schedule a follow-up from their last treatment with us within 28 days will receive $5 off their next scheduled service. We believe this is a better option for you as you don't have to get locked into a membership contract, but still receive the "membership" price without the commitment. Therefore, we will not be offering any packages or memberships at this time.

Referrals

Have a friend in mind? We love getting referrals and offer an incentive to those who spread the word! We offer $10 credit towards your next service for every new referral that spends at least $70. The referral incentive cannot be applied in combination of another discounted offer. Using Groupon in combination of our referral program will be considered invalid. Cards are required to be stamped by your next visit.

Menstrual cycle

We will provide all services during your menstrual cycle. However, we ask that each Brazilian client be aware that sugar is water soluble and sugaring during your menstrual cycle will require applying a tampon or menstrual cup. We understand if you don't feel comfortable attending your appointment while on your menstrual cycle and you can reschedule. However, there will be a late or very late cancellation fee if we reschedule if given less than a 24-hours notice. Please be mindful when booking your appointments around your menstrual cycle. 

 

Pregnant Clients

Due to the risk of inducing child labor, we cannot take sugaring clients during their last trimester (29-40 weeks) unless we receive a doctor's note which allows you to get sugared near or on the Brazilian area. If you are pregnant and interested in booking a facial, we can most definitely provide services for you! Just keep us informed if you are so we can adjust our services to you and your baby's needs.
 

Advance Booking

Clients can book their appointments online no more than 30 days in the future. Advance booking is acceptable with a full payment or redeemed voucher of the desired services.

Refusal of Service​

We reserve the right to refuse any service to anyone. We take insults, disrespect, and harassment of any kind very seriously. We take pride in our services and believe that no one should be treated in a condescending manner. Therefore, individuals who are rude or disrespectful to our staff in anyway, will be banned from Sugar Mermaid for life and will no longer be able to schedule future appointments with us.


Merchandise Returns

Unopened merchandise may be returned for a full refund within 14 days from date of purchase. Opened items can be returned in exchange for store credit up to 7 days from the date of store receipt. 

Clients and/or customers are responsible for paying all return shipping costs
. We do not refund any shipping, tax, or customs fees. Item(s) must be confirmed delivered by the valid tracking confirmation to complete a return. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

 

Shipping Cancellation or changes

We do not accept cancellations or changes once an order has been process and/or shipped. If you have any issues with an order, please email info@sugarmermaid.com.


Refunds or Exchanges

Once return has been received, refunds of unopened items are usually processed within 5 business days of receipt of goods, using the original method of payment. Exchanges can only be made if they are defective or damaged. Requesting an exchange can be made by sending us an email to info@sugarmermaid.com.

Gift Certificates

Sugar Mermaid gift certificates are non-refundable and are not redeemable if lost or stolen. Gift certificates cannot be used toward gratuity. After 365 days of purchase, gift certificates will only be redeemable for the dollar amount paid towards services. Gift certificates are not eligible to be used with promotions or combined with other discounted offers. 

Promotions or Discounts

All discounted rates cannot be combined with any other offers. Gift certificates are not eligible to be used with promotions or combined with other discounted offers.