We require at least a 72-hour notice for any cancelled or rescheduled appointments. Appointments scheduled the same day of the appointment and cancelled/rescheduled will be charged per our late fee. Late cancellations or reschedules that are given at least 24-hours notice will be charged 50% of the original price for the treatment scheduled. Very late cancellations that are given less than 24-hours notice are considered a "no show". "No show" appointments will be charged 100% of the original price for the treatment scheduled. Groupon clients are also required to pay the cancellation fee if given less than 72-hours notice.

Clients are 100% responsible to reschedule or cancel prior to 72-hours to avoid being charged any late rescheduling/cancellation fees. In rare instances, our website may not reflect accurate information regarding appointment status and is strongly advised to utilize a personal google calendar, outlook calendar, iCal, or traditional planner to help remind clients of their appointments. If a client fails 2x to give at least a 72-hours notice, they will ONLY be allowed to schedule for same-day appointments or will no longer be allowed to schedule future appointments with Sugar Mermaid. The charged amount is non-refundable and will be forfeited. In addition to the cancellation fee, the loyalty discount will not be valid on their next visit. 

We no longer accept emergencies of any kind to excuse our cancellation or rescheduling fee. However, if a client gives us enough notice even if it less than our 72 hour cancellation policy and another client fills up your scheduled appointment time and arrives to the appointment, we will waive the fee altogether. Please cancel or reschedule your appointment through your confirmation or reminder e-mail(s) from us at the bottom of your e-mail or call/text us on our open hours here. Please keep in mind that we are closed Sunday thru Tuesday so we won't see your texts until we open again on Wednesday at 10 a.m. 

No Shows
A "no show" will be charged 100% of the original price for the treatment scheduled. Groupon clients are required to pay the full amount shown on their receipt from Groupon. The charged amount is non-refundable and will not be applied towards any services or merchandise to compensate our technicians for the scheduled time a client has missed. If this incident occurs twice, a client will no longer be allowed to schedule future appointments with Sugar Mermaid. 

Late Arrivals
Please be mindful that we have other clients scheduled right after your appointment. In order to be considerate of all clients, we must follow our schedule that day and be on time. Please understand that your late arrival will result in a shortened service or incomplete service. We will do our best to keep your appointment, however, we will have to reschedule any client that is more than 5 minutes late as well as charge a late cancellation fee of 100% of the original price for the treatment scheduled. This also applies to clients paying with a Groupon voucher.​